Privacy and Cookie Policy

This Privacy and Cookie Policy outlines how Cladco Profiles Ltd (“we”, “us” or “our”) collects, uses, and protects any personal data provided by users of our website: www.cladco.co.uk.

This policy applies to all individuals interacting with Cladco Profiles, including customers, suppliers, employees, job applicants, and anyone who provides personal data to us.

Personal Information We Collect

We may collect and process information such as your name, address, email, phone number, and order details when you make a purchase or contact us. Payment information is processed securely by our third-party payment provider, WorldPay. Cladco does not store or retain your full card details. WorldPay does not use or share your data for any other purpose.

We may also collect non-personal information such as IP addresses, browser types, device data, and anonymous behavioural data for analytics purposes.

How We Use Your Information

We use the data collected to:

Process orders and manage deliveries
Contact you about your purchase or enquiry
Improve our website and services
Ensure compliance with legal obligations

We do not share your personal data with third-party companies for marketing purposes and will never sell your information. Your data will only be shared when necessary to fulfil your order (e.g. couriers) or when legally required to do so.

Data Security and Storage

Cladco takes your privacy seriously. Personal data is stored securely and protected using physical, technical, and administrative safeguards. These include:

Secure servers and data encryption
Restricted internal access
Regular system backups
Training for staff on data protection and safe handling
Proper disposal of physical documents (e.g. shredding)

We retain personal information only for as long as necessary and in accordance with data protection laws.

Your Rights

You have the right to:

Access the personal data we hold about you
Request that we correct or delete your data
Withdraw consent where applicable
Object to how your data is being used
File a complaint with the Information Commissioner’s Office (ICO) if you feel your data has been mishandled

To exercise your rights or raise a concern, please contact us using the details at the bottom of this page.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect anonymous usage data. Cookies are small text files stored on your device that help us remember your preferences and track how you use our website.

Some cookies are essential for website functionality, while others help us understand user behaviour and improve performance.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect how some features of the site function.

Google Analytics and Hotjar

We use Google Analytics and Hotjar to monitor website traffic and usage patterns. These tools help us better understand how users interact with our site and improve the overall experience.

These services collect anonymous data such as time spent on pages, click activity, and device information. Neither Cladco, Google, nor Hotjar collects personally identifiable information through these tools.

You can opt out of:

Google Analytics tracking by installing the Google Opt-Out Browser Add-on
Hotjar tracking by visiting Hotjar's Opt-Out Page

Communications

By placing an order via our website or over the phone, you consent to being contacted regarding your purchase. We will only contact you for marketing or promotional purposes if you have actively opted in to receive such communications.

External Links

Our website may contain links to third-party sites. Please be aware that Cladco is not responsible for the privacy policies or practices of these external websites.